Delivery & Returns

Do I have to pay carriage?

For orders of £50 and above (net), carriage is free, otherwise carriage is charged at £4.99 including VAT. Other delivery charges may apply if outside of mainland UK.

Can you ship goods out side the UK?

Yes, we can delivery goods to main land europe and some islands however costs will vary depending on the location. Please contact us on 08082 819 522  for more information.

When will I receive my goods?

We process orders as fast as we can. Orders are usually be shipped within 1 -3 days.

Can I return my goods?

Yes, you can. Please read our returns policy within our terms and conditions;

Other

How do I fit my wheelchair solid tyres?

Please visit this link to see a tyre fitting video from our supplier. Greentyre fitting tips

Can you supply original manufacturers parts?

Yes, we can supply many spare parts for the majority of scooter and powerchair manufacturers. If you need a specific part feel free to call us on 08082 819 522  and we will try to source it for you.

Payment

How do I pay for my mobilitypitstop goods by cheque?

Unfortunately, you can`t. We do not accept cheques as a form of payment. We do however accept a large and wide range of debit and credit cards.

Who keeps my credit card details & are they safe?

PayPal store your credit details. They are completely safe and fully protected by PayPal’s Fraud protection policy.

Why do we use PayPal?

PayPal’s fraud protection policy covers you against unauthorised purchases made through PayPal’s checkout, and they don’t share your purchase history or full card number with us.

In addition, with PayPal’s checkout you can quickly and easily buy from stores across the web and track all your orders and delivery information in one place.

Vat Exemption

Do I qualify for VAT exemption?

As some of our products have been designed specifically for use by persons who are chronically sick or disabled, HM Customs and Excise exempt these products from VAT so long as the product purchased is specifically for a disabled or chronically sick person.

However, zero rating won’t apply when a general purpose battery is simply supplied to a disabled person. See the relevant guidance issued by HMRC here.

The UK government requires that you complete a VAT Exemption declaration form. If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult HM Revenue & Customs Reduced-rate VAT on equipment and vehicles for disabled people.

Or contact HM Revenue & Customs National Advice Service on 0845 010 9000.

For more information on vat relief, please use the following link; Vat Relief